Delivery & Returns

All of our orders are despatched from our factory in Liverpool. We endeavour to provide a maximum of 3 working days to manufacture goods and then 5 working days for delivery on all of orders. Foamrite currently uses non-branded retail packaging for our goods.

We charge Postage & Packaging on our goods to cover all the costs involved with packaging a product ready for delivery, and postage via our trusted couriers. Our current postage and packaging prices are as follows:
  • £10.99 for finished goods
  • £14.99 for material sheets & multiple finished goods
  • Free delivery on selected goods
We understand that delivery is an important factor in any online consumer purchasing decision, that’s why we have met and negotiated with a number of couriers, to find the best couriers for our site that offered us the best combination of price, reliability and services.

We understand that delivery costs are high in our industry, as is it now common practice with couriers to charge based on a volumised weight, and not actual weight, and with size restrictions. As our items are often large and bulky, although they are usually lightweight, we are therefore inherent of high delivery costs.

We endeavour to ensure our delivery service meets our high-quality standards and expectations. We aim to review our courier service providers at regular intervals to monitor performance and prices, in aim of maintaining or improving service levels and price point.

Refunds

If you cancel a contract, and are entitled to a refund, we will aim to refund the money received from you using the same method used by you. We will process the refund as soon as we possibly can, and in any event, within 30 days from the day we received your valid notice of cancellation.

Damaged parcels

We always aim to ensure your item(s) arrives in perfect condition. Unfortunately, there are times when parcels incur damage whilst in transit. If a parcel shows clear signs of significant damage or leakage at the time of delivery, we ask that you refuse the parcel. Please ask the courier to return the goods to sender.

Punctuality of service

Please note that we are unable to guarantee the punctuality of service provided by our courier, particularly during spells of difficult weather conditions. If your shipment is delivered unacceptably late after having been collected from us on time by our agent, we endeavour to secure a refund where appropriate.

If we fail to deliver within an agreed reasonable time, you may (by informing us in writing) cancel the contract, however:
  • You may not cancel if we receive notice after the goods have been dispatched; and
  • If you cancel the contract, you can have no further claim against us under that contract.
If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you have no claim against us for the delay (including indirect or consequential loss, or increase in the price of the goods).

Reschedule my delivery?

Please call us on 0151 298 1058 if you wish to change your delivery date; please note that this may not always be possible, but we will try our upmost to reschedule.

If your delivery has already been attempted on one occasion, our courier will attempt a redelivery on one more occasion the following working day. Please have your Order Number to hand when enquiring.

Returns

We want you to be 100% happy with your order, and so is our aim to ensure all products sold by us arrive to you in perfect condition.

On occasions, goods may need to be returned. In regards with our sheet products, Foamrite’s Returns Policy complies with the EU Distance Selling Directive. This directive forms part of UK law, courtesy of the Consumer Protection (Distance Selling) Regulations 2000. Our customers therefore acknowledge and accept that the named products and services are ‘made to order’ products, and as such the regulations do not apply. We are unable to refund ‘made to order’ foam that is not damaged, defective or incorrect. Return postage is the responsibility of the customer and is non-refundable, unless deemed that the delivered product(s) is incorrect, damaged, or faulty.

In regards with our “finished” products, if you have received your order and unhappy with any of the products ordered, you must inform us within 14 days from the date the order was delivered. We will look to reimburse the amount paid for the good(s) where deemed necessary, i.e. (delivered in error, damaged or defective). If an item is delivered in a faulty or damaged condition, you have a 30-day cooling period right to reject which begins from the date of ordering. We ask that you contact us as soon as you can, and we will aim to resolve any issue as quickly as possible. In the unlikely event of a damaged good, please do include as much information as possible. We may require photographs of any damage, including packaging, for insurance purposes.

Please be informed that product images on the website are intended for illustrative purposes only and may not be exact representations of the item. We may not be able to accept returns under the cooling off period of the following types of goods and/or service taking into account the following circumstances:
  • Goods made to your specifications or that have been personalised, e.g. “made to order” goods
  • Good which are sealed for health or hygiene reasons that have been unsealed following the delivery, e.g. memory foam mattress
  • Goods which are, following delivery, according to their nature, inseparably mixed with other items
  • Any use or enjoyment that you may have already had out the goods beyond handling them to the extent necessary to establish the nature, characteristics, and/or functioning of them.
Please note that opening of packaging does not prevent you from returning goods.

The customer must retain and take good care of any goods until they are returned.

Please return all items to the following address:

Foamrite
(Rubbarite Ltd)
23 – 27 Boundary Street
Liverpool
L5 9ZQ
United Kingdom

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